Refund policy

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. Please note that separate regulations apply to print-on-demand shipments.

The withdrawal period is fourteen days from the day

on which you or a third party named by you, who is not the carrier, took possession of the goods, provided that you ordered one or more goods as part of a single order and these are delivered separately;

on which you or a third party designated by you, who is not the carrier, took possession of the last goods, provided that you ordered several goods as part of a single order and these are delivered separately;

on the day on which you or a third party designated by you, who is not the carrier, took possession of the last partial shipment or the last item, provided that goods are delivered in several partial shipments or items.

To exercise your right of withdrawal, you must inform us (name, address, email address) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email).

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods

that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or

that are clearly tailored to the personal needs of the consumer.

This applies in particular to products that are individually printed or embroidered for you after ordering (print-on-demand).

Consequences of revocation

If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract.

We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.

We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.

You bear the direct costs of returning the goods.